led slim downlights

Warranty terms:
1). 3-5 years Warranty since the date of purchase.
2). Under the terms of this warranty,if the product have a failure occurs in normal usage within warranty period,we will provide free new products based on the proof-documents.
3). If failure or damage due to incorrect operation,wire connection,or anything other do not follow our instruction,will provide paid maintance within warranty period
 

Q1. Can I have a sample order for led light?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. What about the lead time?

A:Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than

Q3. How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q4.Is it OK to print my logo on led light product?

A:Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q5.Do you offer guarantee for the products?

A:Yes, we offer 2-5 years warranty to our products.

Q6.How to deal with the faulty?

A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

Q7.Do you have any MOQ limit for led light order?

A: Low MOQ, 1pc for sample checking is available

Q8.How to proceed an order for led light?

A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.